Shipping & Order Resolution
At Amure, we make sure every order is handled with care.
Please reach out to us first
If anything about your order isn't right, the fastest path to a resolution is contacting our team directly — not your bank.
We resolve more than 99% of issues within 24–48 hours of being contacted. Filing a chargeback before reaching out adds weeks of delay for you, and prevents us from helping until the dispute closes.
- Email us at Amurecompany@gmail.com with your order number.
- Tell us what happened — a photo helps if your item arrived damaged.
- We'll reply with a fix: a replacement, refund, or update on your shipment.
Shipping & Fulfillment
Every order placed with Amure will be fulfilled — that's our guarantee. We've experienced a surge in demand recently, which means some orders may take a bit longer to ship than usual as we work through volume.
You'll receive tracking information by email as soon as your order is on its way. If you haven't seen an update in a while, that's almost always because we're processing a high volume of orders, not because anything is wrong. We appreciate your patience while we get your order out the door.
Why contacting us beats filing a dispute
We get it — when an order feels off, it's tempting to call your bank. But here's why reaching out directly works better for you:
We're a real team that genuinely cares about your experience. Give us a shot and we'll make it right.